Need help with KillerMatch? Browse our FAQ below or get in touch directly — we respond to every message.
For anything not covered below — bugs, billing questions, account issues, or just to say hello. We aim to respond within 2 business days.
support@killermatch.appOpen the in-game Shop, then tap 'Restore Purchases' at the bottom of the screen. Make sure you're signed in to the same Apple ID you used when making the original purchase. If you still have trouble, contact us with your Apple ID email.
KillerMatch saves your progress to iCloud automatically if you're signed into iCloud on your device. Go to Settings → [Your Name] → iCloud and ensure KillerMatch has access. If you've changed devices, sign in to the same Apple ID and iCloud account to restore progress.
First, try closing the app completely and reopening it. If that doesn't help, try restarting your device. Ensure you have the latest version of KillerMatch installed from the App Store. If the problem persists, please contact us with your device model and iOS version so we can investigate.
This can occasionally happen on slower connections. Try tapping elsewhere on the board first. If the board appears frozen for more than 10 seconds, close and reopen the app — your progress in that level will be saved.
All purchases are made through Apple's App Store. To request a refund, visit reportaproblem.apple.com or contact Apple Support directly. Apple handles all billing and refund decisions. We are happy to assist if you believe a purchase was made in error — please email us with details.
KillerMatch is currently available exclusively on iOS (iPhone and iPad). We're exploring Android support for the future. Follow us or sign up for updates to be notified when Android becomes available.
Go to your iPhone's Settings app → Notifications → KillerMatch, and toggle off Allow Notifications. You can also manage this within the game in Settings → Notifications.
We love hearing from players! Please email us at support@killermatch.app with a description of the bug or your feedback. Include your device model and iOS version if reporting a bug. Every message is read by our team.